Building an Empathetic Telemedicine Portal for Lumina Health
We designed and developed a WCAG 2.1 AA-compliant patient intake portal and telemedicine booking experience for Lumina Health, slashing registration drop-off by 46%.
98% Completion
About Lumina Health
Lumina Health connects patients with licensed physicians, specialists, and mental health counselors through virtual consultations. They partnered with Nexovio to eliminate friction from their patient onboarding flow and deliver a secure, accessible web portal that patients of all ages can navigate effortlessly.
Confusing Intake Flow & High Patient Drop-Off
Patients seeking urgent medical care encountered cluttered multi-page questionnaires, illegible typography, and confusing insurance verification steps. Over 46% of patients abandoned the onboarding process before scheduling a consultation.
Empathetic Multi-Step Onboarding with Instant Verification
We designed a calming, high-contrast healthcare design system featuring conversational step-by-step triage, real-time insurance card OCR parsing, instant provider matching, and HIPAA-compliant data encryption.
Design
Seamless Patient Care and Record Completion Rates
The accessible redesign reduced appointment booking times to under 80 seconds, slashed registration drop-off by 46%, and earned a 4.9/5 patient satisfaction score.
Project Highlights
A closer look at the key screens and features we developed for Lumina Health.
“Nexovio transformed our patient experience from a stressful obstacle into our strongest differentiator. Booking completion jumped to 98%, patient drop-off plummeted by 46%, and our clinical staff can finally trust the intake data.”
